Last updated May 31, 2018
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in be in new and unused condition, with all packaging and labels attached.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in the original packaging with the RMA number written clearly on the outside of the box, and mail your return to the following address:
Sync Transport, LLC, DBA ExwayUSA
203 Flamingo Rd
Mill Valley, CA 94941
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company. We will notify you by email when your return has processed.
For defective or damaged products, please contact our service team at (firstname.lastname@example.org) to arrange a refund or exchange.
For damage occurring during shipping and delivery please do not discard any packaging and materials. Please contact email@example.com for further instruction.
● A 15% restocking fee will be charged for all returns.
● Returns are offered on new merchandise only.
● Sync Transport, LLC, DBA ExwayUSA is not responsible for any loss or damage to merchandise during return shipping, and makes no representations or warranties regarding such shipping.
If you have any questions concerning our return policy, please contact our service team, firstname.lastname@example.org